Learn what to do if your Creative Cloud app won’t install or open and prompts you to get the latest type of Windows updates.
If you try to install or run the handy Creative Cloud app, you’ll get one of the following errors:
Error Installing Application
Failed to install. The Microsoft Windows updates required to install this system are not available on this computer. Please attach the required updates and try again.
Error When Changing Application Design
The product cannot start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer. Try reinstalling the current program to resolve this issue.
The missing dll api-ms-win-crt-runtime-l1-1-0.dll will be installed with another Windows update. Resolve this issue by copying and installing the Windows Universal C Runtime Pulse Update from Microsoft.
To pause this update, you must pause the following operating system updates on your system.
A runtime error occurs when starting the program, and also when trying to view the application for the first time. The error sometimes disappears on vacation if you just reopen the application, but if this is true, then you can try a few.